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Workplace Essential Series

Social Media Etiquettes in the Workplace

Course Background

We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is alright to share and what should not be sent out.Understanding Social Media is about communicating the right way. We are beginning to communicate more through electronic means than face to face. Talking on a phone has been replaced more and more with SMS (texting.) Social media channels are becoming the main form of communication. In this course you will learn how Social media and the Workplace can work together.

Course Objectives​

  • Learn the meaning of social media

  • Learn different ways social media is used and altered

  • Build and maintain a social media policy

  • Keeping your social media secure

  • Establishing rules for the social media the company posts

  • Discover the benefits and pitfalls of using social media

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Online Communities

  • Social Media Policy (I)

  • Social Media Policy (II)

  • Creating a Living Document

  • Security Issues

  • Posting Rules

  • Transparency

  • Benefits of Social Media

  • Pitfalls of Social Media

  • Tips to Listen to Your Customers 

Digital Citizenship

Course Background

Our Digital Citizenship course will give the participants the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world.Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In person meetings are on the decline which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world.

Course Objectives​

  • Define digital citizenship.

  • Use technology appropriately.

  • Use social networking to create your brand.

  • Protect your reputation online.

  • Practice safe use of technology.

  • Understand digital etiquette.

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • What is Digital Citizenship?

  • What Does it Mean by Being a Good Citizen Online

  • Digital Footprints

  • Social Networking

  • Guarding Reputation

  • Digital Security & Safety (I)

  • Digital Security & Safety (II)

  • Dealing with the Dark Side

  • Information Processing

  • Digital Etiquette

Safety in the Workplace

Course Background

Workplace safety is the responsibility of everyone in an organisation. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.This Safety In The Workplace course will be instrumental in reviewing common hazards, safety techniques etc. and after completion, the participants will have the tools to help themselves create a Safety policy for their work place. By identifying and anticipating hazards, employers can prevent injuries and keep co-workers and employees safe.

Course Objectives​

  • Understand workplace safety.

  • Understand legal responsibilities associated with a safe work environment.

  • Create a safety plan and identify hazards.

  • Recognise the role of management.

  • Develop training procedures.

  • Learn how to implement a safety plan.

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • An Overview of the Concept of Workplace Safety

  • Types of Workplace Hazards

  • Manager's Role

  • Training, Orientation & Meetings

  • Managing Pressure

  • Workplace Violence

  • How to Identify Your Company's Hazards

  • Implementing a No-Tolerance Rule for Some Behaviours

  • How to Write a Safety Plan

  • How to Implement the Plan

Telephone Etiquette in the Workplace

Course Background

The meaning of Telephone Etiquette can sometimes be difficult to describe.  It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.With the Telephone Etiquette course, the participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, the participants will improve on almost every aspect of their interpersonal and communication skills.

Course Objectives​

  • Recognise the different aspects of telephone language

  • Properly handle inbound/outbound calls

  • Know how to handle angry or rude callers

  • Learn to receive and send phone messages

  • Know different methods of employee training

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Aspects of Phone Etiquette

  • Using Proper Phone Language

  • How to Eliminate Phone Distractions

  • All About Inbound Calls

  • All About Outbound Calls

  • How to Handle Rude and Angry Callers

  • Handling Inter-office Calls

  • Handling Voice Mail Messages

  • Methods of Training Employees

  • Correcting Techniques

Developing Emotional Intelligence

Course Background

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by companies as an important training for their employees.  

Course Objectives​

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.

  • Understand, use and manage your emotions.

  • Verbally communicate with others.

  • Successfully communicate with others in a non-verbal manner.

  • Identify the benefits of emotional intelligence.

  • Relate emotional intelligence to the workplace.

  • Balance optimism and pessimism.

  • Effectively impact others.

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Various Facets of emotional Intelligence

  • Important Skills in Emotional Intelligence

  • Focussed Listening

  • Non Verbal Communication Skills

  • Social Management & Responsibility

  • Tools to Regulate your Emotions

  • Coping wit Thoughts

  • Business Practices and the Management of Emotional Intelligence 

  • How to Manage Emotions at Workplace

  • Making an Impact

Handling Generation Gaps at Workplace

Course Background

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps course will help participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older worker will have many ideas to offer, which will help the organisation thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

Course Objectives​

  • History behind generation gaps

  • What are traditionalists

  • What are baby boomers

  • What are Generation Xers

  • What are Generation Yers

  • Differences between each type of generation

  • Finding common ground among the generations

  • Conflict management

  •  Leveraging the benefits of generation gaps at work

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • What Generations Exist in the Workplace

  • Traditionalists

  • Baby Boomers

  • Generation X

  • Generation Y

  • Differentiations Between Generations

  • How to Find Common Grounds

  • Younger Bosses Managing Older Workers

  • Embracing the Hot Zone

  • The Power of 4

Civility in the Workplace

Course Background

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

Course Objectives​

  • Define civility and understand its causes 

  • Understand the costs of incivility, as well as the rewards of civility

  • Learn practical ways of practicing workplace etiquette.

  • Learn the basic styles of conflict resolution.

  • Learn skills in diagnosing the causes of uncivil behaviour.

  • Learn specific interventions that can be utilised when there’s conflict within the workplace.

  • Learn a recommended procedure for systematising civil behaviour within the workplace.

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Introduction to Un-civil Behaviour

  • Effective Work Etiquette

  • Costs & Rewards

  • Conflict Resolution

  • Getting to the Cause

  • Communication 

  • Negotiation

  • Identifying your Need

  • Writing a Civility Policy

  • Implementing the Policy

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