Professional Young Woman

Professional Development

 Course Background

Objectives 

Topics Covered

Teaching Methodology

&

Course Duration

Public Speaking

Course Background

According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this course, the participants will become more confident and relaxed in front of an audience which will translate into a successful speaking event.

However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking course will give participants some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.

Course Objectives

  • Identify their audience

  • Create a basic outline

  • Organise their ideas

  • Flesh out their presentation

  • Find the right words

  • Prepare all the details

  • Overcome nervousness

  • Deliver a polished, professional speech

  • Handle questions and comments effectively

Topics Covered 

  • Audience Analysis

  • Outlining the Situation

  • Organising the Program

  • Fleshing it Out

  • Putting it All Together

  • Being Prepared

  • Overcoming Nervousness

  • Starting Off on the Right Foot

  • Delivering Your Speech

  • Questions & Answers

Method of Instruction

Lecture on Each Modules, Case Studies, Class Discussions, Group Activities, Role-playing, Student Presentations, Simulations and Review

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours. However, all the lessons can be tailored to the needs of the students and the duration of the course adjusted accordingly. Few of the topics can be selected to be taught in a workshop mode.  

Networking Skills Within the Workplace

Course Background

Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that. It is important to pay extra attention to internal networking, or networking within the company. To be truly effective, internal networking must be utilised throughout the company.


With The Power of Networking (Within the Company) course, the participants will learn how internal networking is changing the workforce. Through this course, the participants will gain a new perspective networking, and learn how and what benefits can come from fully utilising and making connections with internal networking.

Course Objectives

  • Define networking

  • Understand networking principles

  • Use networking tools

  • Avoid common mistakes

  • Understand how to build relationships

  • Manage time successfully

Topics Covered 

  • Benefits of Networking at Work

  • Networking Obstacles

  • Networking Principles

  • How t Build Networks

  • Networking Opportunities

  • Networking Mistakes

  • Developing Interpersonal Relationships

  • Online Networking Tools

  • Strategies to Prioritising Contacts

  • How to Maintain Relationships Overtime

Method of Instruction

Lecture on Each Modules, Case Studies, Class Discussions, Group Activities, Role-playing, Student Presentations, Simulations and Review

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours. However, all the lessons can be tailored to the needs of the students and the duration of the course adjusted accordingly. Few of the topics can be selected to be taught in a workshop mode.  

Developing Corporate Behaviour

Course Background

With this course, the participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out and be a leader in the business world.

Through our Developing Corporate Behaviour course, the participants should see improved team building, better communication, and trust. By realising the benefits of corporate behaviour and developing a successful plan the participants should see a reduction in incidents and an increase in team work and loyalty.

Course Objectives

  • Understand what behaviour is

  • Understand the benefits of corporate behaviour

  • Know what type of behaviours you want to implement in your company

  • Know how to implement corporate behaviours

  • Know how to maintain corporate behaviours

Topics Covered 

  • The Science of Behaviour

  • The Benefits of Corporate Behaviour

  • Most Common Categories of Corporate Behaviour

  • Managerial Structure

  • Company Values & Ethics

  • Employee Accountability

  • Workplace Incidents

  • Designing & Implementing

  • Corporate Team Behaviour

  • Auditing Corporate Behaviour

Method of Instruction

Lecture on Each Modules, Case Studies, Class Discussions, Group Activities, Role-playing, Student Presentations, Simulations and Review

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours. However, all the lessons can be tailored to the needs of the students and the duration of the course adjusted accordingly. Few of the topics can be selected to be taught in a workshop mode.  

Developing Social Intelligence 

Course Background

Social Intelligence is about understanding your environment and having a positive influence. The participants of this course will become more confident in their social situations by learning how to express and interrupt social cues. They will create positive connections and increase their influence during social situations.

Increasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road!

Course Objectives

  • Be aware of our own behaviours

  • Learn to be empathetic with others

  • Know tools for active listening

  • Effectively communicate interpersonally

  • Recognise various social cues

  • Determine appropriate conversation topics

  • Know various forms of body language

Topics Covered 

  • Increasing Your Self Awareness

  • The Keys to Empathy

  • Active Listening

  • Insights on Behaviour

  • Communicating with Power 

  • Recognising Social Situations

  • Spectrum of Cues

  • Conversation Skills

  • Gestures & Signalling

Method of Instruction

Lecture on Each Modules, Case Studies, Class Discussions, Group Activities, Role-playing, Student Presentations, Simulations and Review

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours. However, all the lessons can be tailored to the needs of the students and the duration of the course adjusted accordingly. Few of the topics can be selected to be taught in a workshop mode.  

Body Language Basics 

Course Background

Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilised in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications.

Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.

Course Objectives

  • Define body language.

  • Understand the benefits and purpose of interpreting body language.

  • Learn to interpret basic body language movements.

  • Recognise common mistakes when interpreting body language.

  • Understand your own body language and what you are communicating.

  • Practice your body language skills.

Topics Covered 

  • How to Communicate with Body Language 

  • Reading Body Language

  • Body Language Mistakes

  • Gender Differences

  • Non-Verbal Communication

  • Facial Expressions

  • Body Language in Business

  • Lying and Body Language

  • Improving Your Body Language

  • How to Match Words to Your Movement

Method of Instruction

Lecture on Each Modules, Case Studies, Class Discussions, Group Activities, Role-playing, Student Presentations, Simulations and Review

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours. However, all the lessons can be tailored to the needs of the students and the duration of the course adjusted accordingly. Few of the topics can be selected to be taught in a workshop mode.  

Coping With Rage 

Course Background

Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: Rage. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.

 

Rage can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences it, it is important to have constructive approaches to manage it effectively. The Coping with Rage course will help teach participants how to identify their anger triggers and what to do when they get angry.

Course Objectives

  • Understand anger dynamics in terms of the anger cycle and the fight and flight theory.

  • Know common anger myths and their factual refutations.

  • Know the helpful and unhelpful ways of dealing with anger.

  • Understand the difference between objective and subjective language.

  • Know tips in identifying the problem.

  • Express a feeling or position using I-messages.

  • Negotiation and solution-building.

  • Reflect on one’s hot buttons and personal anger dynamics.

  • Learn and practice de-escalation techniques.

Topics Covered 

  • Understanding the Cycle of Rage

  • Do's and Don'ts

  • Gaining Control

  • Separate the People from the Problem

  • How to Work on Genuine Problems

  • Problem-solving Techniques

  • Understanding Hot Buttons

  • The Triple A Approach

  • How to Understand the Energy Curve

  • The Process Overview & Pulling it All Together

Method of Instruction

Lecture on Each Modules, Case Studies, Class Discussions, Group Activities, Role-playing, Student Presentations, Simulations and Review

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours. However, all the lessons can be tailored to the needs of the students and the duration of the course adjusted accordingly. Few of the topics can be selected to be taught in a workshop mode.  

Creative Problem Solving

Course Background

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

 

The Creative Problem Solving course will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analysing data, and identifying resources will be covered throughout the course.

Course Objectives

  • Understand problems and the creative problem solving process

  • Identify types of information to gather and key questions to ask in problem solving

  • Identify the importance of defining a problem correctly

  • Identify and use four different problem definition tools

  • Write concrete problem statements

  • Use basic brainstorming tools to generate ideas for solutions

  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting

  • Perform a final analysis to select a solution

  • Understand the roles that fact and intuition play in selecting a solution

  • Understand the need to refine the shortlist and redefine it

  • Understand how to identify the tasks and resources necessary to implement solutions

  • Evaluate and adapt solutions to reality

Topics Covered 

  • The Problem-Solving Method

  • Information Gathering

  • Problem Definition

  • The Mental Blocks

  • Brainstorming Basics

  • The Morphological Matrix

  • Analysing Solutions

  • Selecting a Solution

  • Planning the Next Steps

  • Recording Lessons Learned

Method of Instruction

Lecture on Each Modules, Case Studies, Class Discussions, Group Activities, Role-playing, Student Presentations, Simulations and Review

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours. However, all the lessons can be tailored to the needs of the students and the duration of the course adjusted accordingly. Few of the topics can be selected to be taught in a workshop mode.  

Developing EQ for Professional Development 

Course Background

Emotional Quotient or Emotional Intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behaviour. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.

 

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.  This course is aimed to teach the participants all about basics of self-management to identifying the benefits of emotional intelligence and how to balance optimism and pessimism as it all relates to and affects everyone at the workplace.

Course Objectives

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.

  • Understand, use and manage your emotions.

  • Verbally communicate with others.

  • Successfully communicate with others in a non-verbal manner.

  • Identify the benefits of emotional intelligence.

  • Relate emotional intelligence to the workplace.

  • Balance optimism and pessimism.

  • Effectively impact others.

Topics Covered 

  • What is Emotional Intelligence?

  • Skills in Emotional Intelligence

  • Flexibility & Authenticity

  • It's Not What You Say, It's How You Say It

  • Social Management & Responsibility

  • Tools to Regulate Your Emotions

  • Gaining Control

  • Role of Emotional Intelligence at Work

  • The Balance Between Optimism and Pessimism

  • Making an Impact

Method of Instruction

Lecture on Each Modules, Case Studies, Class Discussions, Group Activities, Role-playing, Student Presentations, Simulations and Review

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours. However, all the lessons can be tailored to the needs of the students and the duration of the course adjusted accordingly. Few of the topics can be selected to be taught in a workshop mode.