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Cultural Competence Series

Cultural Competence Training for Healthcare Professionals

Course Background

Cultural competence is an integral part of providing quality, equitable, and safe patient-centred care.  Culturally competent care is a process occurring on many levels, but can be summarised as caring for families and patients in a respectful manner that takes into consideration:

  • the diversity of their social, cultural, and linguistic backgrounds and beliefs, and

  • how these affect health beliefs, behaviours, and outcomes.

Therefore, cultural competence healthcare means provision of care that meets the cultural and linguistic needs of the patients and families.  This course contains highly useful components of cultural competence that are useful not only for doctors, nurses and allied medical personnels but also social workers working in the field of healthcare.

Course Objectives

  • Understand the meaning of culture

  • Understand cultural competence in healthcare

  • Recognise differences across cultures

  • Describe strategies for providing culturally competent care 

  • Apply cross-cultural competency skills in clinical situations

  • Recognise how personal biases affect the patient/family-

  • Strategies to facilitate cross-cultural communication

  • Recognise cultural differences in the expression of pain 

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Understanding Mindfulness

  • Guidelines on How to Practice Mindfulness

  • Understanding the Purpose of Emotions

  • What is Cognitive Distortion?

  • The Tyranny of the Should

  • Mindfulness Based Cognitive Therapy

  • Mindfulness and Gratitude

  • Cultivating the High Performance Emotions

  • Mindfulness in Customer Service

  • Mindfulness and Leadership

Handling Workplace Diversity 

Course Background

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace.  Equipping employees with cultural competence skills have therefore become absolutely vital for a peaceful and progressive workplace.  Participants of this course will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.

This course will help participants understand what diversity is all about, and use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

Course Objectives

  • Explain the definition & terms of diversity

  • Describe the meaning of stereotypes and biases

  • List strategies for removing barriers 

  • Use active listening skills 

  • Identify ways to encourage diversity in the workplace

  • List the steps a manager to take appropriate resolution action

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • A Brief History and Legal Overview

  • Understanding Stereotypes

  • Breaking Down the Barriers

  • Verbal Communication

  • Non-Verbal Communication

  • Being Proactive About Diversity 

  • Coping with Discrimination

  • Dealing with Diversity Complaints 

  • Identifying Appropriate Actions

  • Responding and Learning from the Complaint

Intercultural Communication Skills 

Course Background

Do you work with people from other cultures? Or engaged in international business or just want to have friends from other countries? If yes, the you would like to feel comfortable and confident communicating with people from other cultures. If your life intersects with people from other cultures in any way, this course will benefit you.  It will help you to understand and appreciate people from different cultures and develop more effective ways of communicating with them. 

Course Objectives

  • Understand the meaning of culture 

  • Recognise cultural values 

  • Identify elements of interpersonal/intercultural communication 

  • Recognise negative perception

  • Analyse intercultural interactions

  • Evaluate situations using intercultural communication skills

  • Understand barriers to intercultural communication

  • The effects of culture on communication styles

  • Information about specific cultures

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Elements of Culture: Cultural Values and How to See Them

  • The Components and Characteristics of Communication (Interpersonal/Intercultural)

  • Culture & Perception

  • Cultural Perspectives

  • Language & Culture

  • Non-Verbal Communication & Culture

  • Barriers to Intercultural Communication

  • Culture Shock

  • Strategies for Effective Intercultural Communication

  • Intercultural Etiquette

Cultural Competency Training for Diplomats 

Course Background

lThis course is an introduction to cultural diplomacy for people working in foreign policy, public policy, arts, culture and heritage.  It is of paramount importance to educate a generation of people capable of communicating effectively and working together with representatives of other cultures. This course is designed to further this aim.  The objective of the course is to help students realise the salient features of their own culture, to compare it with other cultures and to learn to communicate with people respecting the differences and making the best possible use of them.

Course Objectives

  • Culture-general and culture-specific knowledge

  • Some taxonomies of cultures

  • Verbal and non-verbal codes of intercultural communication

  • Interrelations and interdependence

  • Culture-specific discourse structure

  • Interpersonal communication across cultures

  • Media and intercultural communication

  • Acculturation models & problems

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Culture and its features

  • Why Do Cultures Differ?

  • Cultural Models

  • Taxonomies of Cultures

  • Verbal Codes of Communication

  • Non-Verbal Codes of Communication

  • Culture-Specific Discourse Structure

  • Interpersonal Communication

  • Acculturation Processes and Problems

  • Professional Application of Intercultural Communication Basics

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