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Coaching & Mentoring Techniques

Training & Development Series

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Course Background

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Course Objectives​

  • Identify and set appropriate goals.

  • Identify the steps necessary in defining the current situation.

  • Identify the steps in developing a finalised plan.

  • Identify the benefits of building and fostering trust with your employee.

  • Identify the steps in giving effective feedback while maintaining trust.

  • Identify and overcoming common obstacles.

  • Identify when the coaching is at an end.

  • Identify the difference between mentoring and coaching.

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Differentiating the Term 'Coaching' & 'Mentoring'

  • Goals in the Context of GROW

  • Understanding Realities

  • Developing Options

  • Creating a Plan

  • The Importance of Trust

  • Providing Feedback

  • Overcoming Roadblocks

  • Identifying Your Success As A Coach

  • How to Blend the Two Models 

Train the Trainer

Course Background

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of your job, you'll want to be prepared for the training that you do. You will understand how an effective training is a processes where skills, knowledge, and attitudes are applied in a combination.

The Train-The-Trainer course will give all types of trainer's tools to help you create and deliver engaging, compelling training & workshops that will encourage trainees to come back for more. Skills such as facilitating, needs analyses, understanding participant’s needs, and managing tough topics will you what it needs to become a star trainer.

Course Objectives​

  • Define training, facilitating, and presenting

  • Understand how to identify participants’ training needs

  • Create a lesson plan that incorporates the range of learning preferences

  • Create an active, engaging learning environment

  • Develop visual aids and supporting materials

  • Manage difficult participants and tough topics

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Understanding Training & Facilitation

  • Needs Assessment

  • Creating a Lesson Plan

  • Choosing Activities

  • Preparing for a Workshop

  • Getting off on the Right Foot

  • Delivery Tips & Tricks

  • How to Keep it Interactive

  • Dealing with Difficult Participants

  • Tackling Tough Topics

Creating a Great Webinar

Course Background

Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for these activities and so much more.Creating a Great Webinar is all about providing a great interaction between the presenter and the audience. The participants will develop the skills needed to promote, host, or facilitate a great Webinar for their company. Sharing your passion and knowledge with a Webinar is the best way to reach many with the power of one.

Course Objectives​

  • Define webinars and their purpose

  • Choose the best formats

  • Prepare for webinars

  • Avoid common mistakes

  • Understand how to interact with the target audience

  • Follow up successfully

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • What Can a Webinar Do?

  • Successful Webinar Criteria

  • Finding the Right Format

  • Marketing and Social Media

  • Leading up to Your Webinar

  • Drive Up Registration

  • Presentation Tips

  • Tips for Interacting With Your Audience

  • Mistakes to Avoid

  • Must Do Post Event Activities

How to Measure Results from Your Training

Course Background

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.

In this Measuring Results From Training course, the participants will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and update the curriculum to create a content that is better suited for the participants.  The training results can also help you to market your training program with evidence of its usefulness. 

Course Objectives​

  • Understand learning styles and learning cycle

  • Understand levels of evaluation

  • Be familiar with many types of evaluation tools.

  • Be able to perform a needs assessment

  • Know how to write learning objectives and link them to evaluation

  • Know how to identify the costs, benefits, and return on investment of training

  • Be familiar with the parts of a business case

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Learning Styles

  • Levels of Evaluation

  • Types of Measurement Tools

  • Drilling Down into Content

  • Creating an Evaluation Plan

  • Assessing Learning Before Training

  • Assessing Learning During Training

  • Assessing Learning After Training

  • Documenting Lessons Learnt

  • Identifying Benefits

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