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Business People

Business

 Course Background

Objectives 

Topics Covered

Teaching Methodology

&

Course Duration

Business Writing

Course Background

Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important in the business world as creating proper documents (such as proposals, reports, and agendas), gives you that extra edge in the workplace.

The Business Writing training will give the participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide the participates with that extra benefit in the business world that a lot of people are losing.

Course Objectives

  • Gain better awareness of common spelling and grammar issues in business writing.

  • Review basic concepts in sentence and paragraph construction.

  • Know the basic structure of agendas, email messages, business letters, business

      proposals, and business reports.

  • Know tips and techniques to use when deciding the most appropriate format to use

      for agendas, email messages, business letters, business proposals, and business reports.

  • Know tips and techniques in writing agendas, email messages, business letters, business

      proposals, and business reports.

  • Gain an overview of Request for Proposals, Projections, Executive Summaries, and

      Business Cases.

  • Define proofreading and understand techniques in improving proofreading skills.

  • Define peer review and list ways peer review can help improve business writing skills.

  • List guidelines in printing and publishing business writing.

Topics Covered 

  • Working with Words

  • Constructing Sentences

  • Creating Paragraphs

  • Writing Meeting Agendas

  • Writing E-mails

  • Writing Business Letters

  • Writing Proposals

  • Writing Reports

  • Other Business Documents

  • Proofreading and Finishing

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Course Duration

There are 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Business Etiquette

Course Background

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  •     You met someone important and had no idea what to say or do?

  •     You spilled soup all over yourself at an important business event?

  •     You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. The Business Etiquette training will help the participants look and sound their best no matter what the situation.

​

Course Objectives​

  • Define etiquette and provide an example of how etiquette can be of value to a

      company or organisation.

  • Understand the guidelines on how to make effective introductions.

  • Identify the 3 C’s of a good impression.

  • Understand how to use a business card effectively.

  • Identify and practice at least one way to remember names.

  • Identify the 3 steps in giving a handshake.

  • Enumerate the four levels of conversation and provide an example for each.

  • Understand place settings, napkin etiquette and basic table manners.

  • Understand the meaning of colours in dressing for success.

  • Differentiate among the dressy casual, semi-formal, formal and black

​

Topics Covered 

  • Understanding Etiquette

  • Networking for Success

  • The Meet & Greet

  • Dining in Style

  • Eating Out

  • Business Email Etiquette

  • Phone Etiquette

  • The Written Letter

  • Dressing for Success

  • International Etiquette

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Course Duration

There are 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Knowledge Management in Business

Course Background

The Encarta Dictionary defines knowledge management as the organisation of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge!

The Knowledge Management course will give participants the tools that they will need to begin implementing knowledge management in their organisation, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

​

Course Objectives​

  • Understand the basic concept of knowledge management (KM)

  • Identify the do’s and don’ts of KM

  • Identify the KM life cycle

  • Identify the new KM paradigm

  • Identify the KM models

  • Understand how to build a KM rational for your company

  • Understand how to customise KM definitions

  • Identify the steps to implementing KM in your organisation

  • Identify tips for success

  • Understand the advance topics in KM

​

Topics Covered 

  • Understanding Knowledge Management (KM)

  • Do's and Don'ts of KM

  • The KM Life Cylcle

  • The New KM Life Paradigm

  • KM Models

  • Building a KM Rationale

  • Customising KM Components

  • How to Implement KM in Your Business

  • Tips for Success

  • Advance Topics on KM

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Course Duration

There are 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Supply Chain Management

Course Background

Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organisation to be successful in today's global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.

With Supply Chain Management your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.

​

Course Objectives​

  • Take a look at inventory management

  • Study supply chain groups

  • Review tracking and monitoring methods

  • Examine supply chain event management

  • Comprehend the flows of supply chain management and data warehouses

  • Understand the levels of supply chain management and their effects

  • Identify how supply chain management relates to: Customer satisfaction,

      Improving performance, Lowering costs, and Product development

​

Topics Covered 

  • The Importance of Supply Chain Management

  • Understanding Key Terms (I)

  • Understanding Key Terms (II)

  • Strategic Levels of Supply Chain Management

  • Administrative Levels of Supply Chain Management

  • The Flow of Supply Chain Management

  • Inventory Management

  • Supply Chain Groups

  • Tracking and Monitoring

  • Supply Chain Event Management

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Course Duration

There are 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Lean Process and Six Sigma

Course Background

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.

Our Lean Process And Six Sigma course will provide an introduction to this way of thinking that has changed so many corporations in the world. This course will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organisations.

​

Course Objectives​

  • Develop a 360 degree view of Six Sigma and how it can be implemented

      in any organisation.

  • Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.

  • Describe the key dimensions of quality – product features and freedom from deficiencies

  • Develop attributes and value according to the Kano Model

  • Understand how products and services that have the right features and are free from

      deficiencies can promote customer satisfaction and attract and retain new customers.

  • Describe what is required to regulate a process

  • Give examples of how poor quality affects operating expenses in the areas of appraisal,

      inspection costs, internal failure costs, and external failure costs

  • Using basic techniques such as DMAIC and how to identify Six Sigma Projects

  • Use specific criteria to evaluate a project

  • Discover root causes of a problem

Topics Covered 

  • Understanding Lean

  • Liker's Toyota Way

  • The TPS House

  • The Five Principles of Lean Business

  • The First Improvement Concept: Value

  • The Second Improvement Concept: Waste

  • The Third Improvement Concept: Variation

  • The Fourth Improvement Concept: Complexity

  • The Fifth Improvement Concept: Continuous Improvement

  • The Improvement Toolkit

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Course Duration

There are 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Collaborative Business Writing

Course Background

Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace.

The Collaborative Business Writing workshop will give participants the knowledge and skills to collaborate with others and create that important document. The participants will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide the participants with that extra benefit in the business world that a lot of people are losing.

​

Course Objectives​

  • Define collaborative business writing

  • Know different types of collaborative writing

  • Know how to collaborate with team members

  • Learn methods of handling conflict in writing

  • Build collaborative writing teams

​

Topics Covered 

  • What is Collaborative Business Writing

  • Types of Collaborative Business Writing

  • Collaborative Team Members 

  • Collaborative Tools & Processes

  • Setting Style Guidelines

  • Barriers to Successful Collaborative Writing

  • Overcoming Collaborative Writing Barriers

  • Styles of Dealing With Conflict

  • Tips for Successful Business Writing Collaboration

  • Examples of Collaborative Business Writing

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Course Duration

There are 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Entrepreneurship Education

Course Background

Would you like to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our Entrepreneurship Education course, which will help you achieve your dreams.
Being an entrepreneur can be full of risks. These risks are minimised through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in this Entrepreneurship Education course.

​

Course Objectives​

  • Understand how to start a business

  • Develop a business plan

  • Get financing for your business

  • Hire and train employees

  • Run your business

  • Grow your business

Topics Covered 

  • Deciding on the Type of Business

  • What is Market and Competition

  • Basics of Starting a Business

  • How to Create a Comprehensive Business Plan

  • All About Financing

  • How to Hire the Right Employees

  • Training Employees

  • How to Market Your Business

  • Running Your Business

  • Tips on Growing Your Business

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Course Duration

There are 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Business Acumen for Start-ups

Course Background

Through our Business Acumen workshop the participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognising that all decisions no matter how small can have an effect on the bottom line. The participants will increase their financial literacy and improve their business sense.

Business Acumen course will give the participants an advantage everyone wishes they had. The workshop will help participants recognise learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organisation, and provide that additional edge that will lead to success.

​

Course Objectives​

  • Know how to see the big picture

  • Develop a risk management strategy

  • Know how to practice financial literacy

  • Develop critical thinking

  • Practice management acumen

  • Find key financial levers

Topics Covered 

  • Seeing the Big Picture

  • Key Performance Indicators

  • Risk Management Strategies

  • Recognising Learning Events

  • Recognise How Your Company Can Make Money

  • Cash Flow 101

  • Financial Literacy

  •  Business Acumen in Management 

  • Critical Thinking in Business

  • Key Financial Levers

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Course Duration

There are 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

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