Administrative Courses

 Course Background

Objectives 

Topics Covered

Teaching Methodology

&

Course Duration

Office Work

Excellence in Executive & Personal Assistance

Course Background

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
Our Executive and Personal Assistants course will show the participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organise a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this course will provide participants with the necessary tools.

Course Objectives

  • Adapt to the needs and styles of management

  • Communicate through written, verbal, and nonverbal methods

  • Improve time management skills

  • Manage meetings effectively

  • Act as a gatekeeper

  • Use the tools of the trade effectively

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Working with Your Manager

  • Developing Administrative Skills

  • Effective Management

  • Meeting Management

  • Tools of the Trade (I)

  • Tools of the Trade (II)

  • How to be an Effective Gatekeeper

  • Organisational Skills 

  • Confidentiality Guidelines

  • Special Tasks

How to Manage Meetings

Course Background

This course is designed to give the participants essential tools to initiate and manage their meetings. They will learn planning and leading techniques that will give then the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this course, the participants will learn the needed skills in planning and implementing a successful meeting.

The Meeting Management course will explore how to reduce wasting of precious meeting times and make the meetings more efficient. This is a hands-on course and also very interactive, therefore, participants are also encouraged to use this time to begin the process of developing their skills along with other participants who share the same desire to improve their meeting management skills.

Course Objectives

  • Learning to Plan and Prepare

  • Identifying the Participants

  • How to choose the time and place 

  • How to create the agenda

  • How to set up the meeting space 

  • How to incorporate your electronic options

  • Meeting Roles and Responsibilities

  • Chairing a Meeting

  • How to deal with disruptions

  • How to take minutes

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Planning and Preparing (I)

  • Planning and Preparing (II)

  • Setting Up the Meeting Space

  • Meeting Roles and Responsibilities

  • Getting off the Right Foot

  • Keeping the Meeting on Track

  • Dealing with Disruptions

  • Chairing a Meeting

  • Dealing with Disruptions

  • Taking Minutes

Developing Organisational Skills

Course Background

Developing good Organisational Skill is an investment that will provide benefits for years. To be successful means to be organised. These skills will filter through all aspects of this course participants' professional and personal lives. Throughout this course, the participants will be given the tools necessary in developing better Organisational Skills.Through Organisational Skills course, the participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste their precious time looking for important items. So stop looking for those important items, and start knowing where they are by getting organised.

Course Objectives

  • Examine current habits and routines that are not organised

  • Learn to prioritise your time schedule and daily tasks

  • Determine ways of storing information and supplies

  • Learn to organise personal and work space

  • Learn to resist procrastination

  • Make plans to stay organised in the future

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Remove the Clutter

  • Learn to Prioritise

  • How to Schedule Your Time

  • What Really is a To-Do-List

  • Finding a System

  • Organisation in Your Work Area

  • Tools to fight Procrastination

  • Setting Inbox rules

  • Avoiding

  • Staying Within the System

How to Write Highly Effective Proposals 

Course Background

A good proposal doesn't just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. The course participants will explore the proposal writing process including the most common types of proposals.The Proposal Writing course will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product.

Course Objectives

  • Identify the purpose of a proposal

  • Identify different types of proposals

  • Identify and perform the steps in the proposal writing process

  • Perform a needs analysis and write a goal statement

  • Prepare a proposal outline

  • Improve their writing skills with a variety of techniques

  • Use appropriate resources and ghosting to build a strong case

  • Add illustrations to their proposal

  • Proofread and edit their proposal

  • Add the finishing touches to create a professional-looking final product

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Understanding Proposals

  • Beginning the Writing Process

  • Preparing an Outline

  • Finding Facts

  • Proposal Writing Techniques (I)

  • Proposal Writing Techniques (II)

  • How to Educate the Evaluator

  • How to Check for Readability

  • Proofreading and Editing

  • Achieving the Professional Look

Administrative Support for Executive Secretaries

Course Background

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage their time wisely, communicate effectively, and collaborate with others skilfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time.

Course Objectives

  • Getting Organised

  • Manage their time more effectively

  • Prioritise their time so they can get it all done.

  • Complete Special Tasks

  • Verbal Communication Skills

  • Non-Verbal Communication Skills

  • Empowering Yourself

  • Deal better with their managers

  • Taking Care of Yourself is a priority

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • How to Keep a Track of the Paper Trail

  • How to Keep the Workspace Organised

  • Managing Time

  • How to Keep Others on Track

  • Getting it All Done

  • Special Tasks

  • Verbal Communication Skills

  • Non-Verbal Communication Skills

  • Empowering Yourself

  • The Team of Two

Book Keeping 101

Course Background

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.

Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognised and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping course where you will learn about basic accounting terminology and methods, understand the reasons to for creating a budget and get familiar with auditing. 

Course Objectives

  • Understand basic accounting terminology.

  • Identify the differences between the cash and accrual accounting methods.

  • Keep track of your business by becoming familiar with accounts payable and accounts receivable.

  • Use a journal and general ledger to document business financials.

  • Utilise the balance sheet.

  • Identify different types of financial statements.

  • Uncover the reasons for and actually create a budget.

  • Be familiar with internal and external auditing

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Learning the Basic Terms (1)

  • Learning the Basic Terms (II)

  • Accounting Methods

  • Cash Management

  • Understanding the Balance Sheet

  • Understanding Other Financial Statements

  • Payroll Accounting and Terminology

  • End of Period Procedures

  • Financial Planning, Budgeting and Control

  • Auditing

All About Budgets & Financial Reports

Course Background

Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you'll want to know what people are talking about, and you'll want to be able to participate in the discussion.

The Budgets And Financial Reports course will give you a solid foundation in finance. We'll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.

Course Objectives

  • Identify financial terminology

  • Understand financial statements

  • Identify how to analyse financial statements

  • Understand budgets

  • How to make budgeting easy

  • Understand advanced forecasting techniques

  • Understand how to manage the budget

  • Identify How to make smart purchasing decisions

  • Identify the legal aspects of finances

Course Duration

There are altogether 8-10 lessons.  Each lesson for 2 hours.  However, all the lessons can be tailored to the needs of the students as well as the duration of the course can be adjusted accordingly. Few topics can also be taught in a workshop mode.

Method of Instruction

  • Lecture on Each Modules

  • Case Studies

  • Class Discussions

  • Group Activities

  • Role-playing

  • Student Presentations

  • Simulations

  • Review

Topics Covered 

  • Glossary

  • All About Financial Statements

  • How to Analyse Financial Statements (I)

  • How to Analyse Financial Statements (II)

  • Understanding Budgets

  • Factoring In Data

  • Advanced Forecasting Techniques

  • Managing the Budget

  • How to Make Smart Purchasing Decisions

  • A Glimpse into the Legal World